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CIO 100 Bold award to CMS

Matter for Press Release

Indian Railways has once again shown its strength in Information Technology. IT applications powered by the Center for Railway Information Systems continue to win prestigious awards. The calendar year of 2008 began with the Unreserved Ticketing System (UTS) being awarded the Prime Ministers Award for Excellence in Public Delivery Systems. The award was a recognition of the effort to take IT benefits to the lower strata of society. On an average about 16 million passengers travel daily on what are referred to as unreserved tickets. The UTS provides 24x7 computerized ticketing to these passengers which includes the suburban traveller, the inter district traveller and the migrant worker travelling between his rural home and urban dwelling. Close on the heels of this came the IBM Beacon Award Finalist for another stellar application developed by CRIS for e-Working in the category of Innovation Excellence in Government. This application also received the Global Public Sector Top Star Award for 2008 in a function held at Los Angeles earlier this year.

At the CIO 100 conference being held in Jaipur, CRIS will be presented with the CIO 100 Bold Award. The Award is for the Crew Management System developed for Indian Railways. The project head Mr. Deepak Ganju, General Manager, CRIS will receive the CIO 100 Award. CIO magazine has a tradition of honouring technology leadership and is an acknowledged mark of enterprise IT excellence. The Crew Management System as the name implies has been developed to manage the crew members responsible for operation of trains – drivers and guards. The Indian Railways have nearly one lakh drivers and guards. The software solution automates their day-to-day business functions by providing complete information. The system provides information on the availability of crew, assists in assigning crew to trains, and helps in optimal utilization of crew. The transparency that the system offers leads to better industrial relations. The software system was rolled out in December 2007 and already 1250 data entry nodes at over 172 crew booking points have been commissioned. These crew booking points where the crews are assigned their trains, are located on 9 different Zonal Railways mainly covering the Central, Western and Northern regions of India. By October 2008 another 116 locations will be operationalised thus covering the entire Indian Railway network. What makes the system interesting is the touch screen KIOSKs that permit the crew to directly interact with the system. It will also include a BIO-Metric thumb impression reader that eradicates chances of proxy reporting, a problem that used to occur earlier in the manual system. It is these bold initiatives of the IT application that has been appreciated by the CIO 100. There were significant risks associated and if the application had not been designed well the probability of failure was high. After all if the average employee has to work directly with an advanced IT system, user friendliness is of key importance. It is this aspect that has led to its success. The Crew Management Sytem also uses SMS technologies for providing instant access to information both to crew members as well as to supervisory staff and managers. The cell phone has thus been integrated into the system to improve its efficacy. The solution architecture for the is energy optimized by way of use of TFT and thin client technology. The entire design and development is by the software engineers of CRIS and this award is yet another feather in the cap for CRIS.